Dynamic Higher Education Professional and Ed Tech specialist with a Bachelor of Science in Computer Information Science and a Master of Education. Over 15 years of experience bridging the gap between complex institutional technologies and student/faculty success. Proven expertise in administering enterprise Higher Ed CRMs (Slate, Banner, Workday), configuring AI-driven virtual assistant databases, and providing technical troubleshooting across Windows and Unix environments. A recognized leader in administrative excellence, skilled at managing technical workflows, data integrity, and cross-departmental digital systems.